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Park Plaza Riverbank London and Park Plaza Cardiff were amongst a total of 31 hotels across the UK who won this nationally-recognised award which monitored real-time customer feedback as well as benchmarking against each hotel’s competitor set. Through an independent online survey, both hotels recorded Net Promoter Scores of +70 or above for the twelve months to June 2012. Net Promoter is based on likelihood to recommend, so is a measure of customer satisfaction that takes into account the effect of service on reputation, word of mouth and future business prospects.
Greg Hegarty, Regional General Manager UK commented: “BDRC is invaluable in assisting us in measuring customers’ perceptions of the service we provide and how we can improve. I am delighted to see both hotels being recognised in the top category which is testament to the priority we place on guest service and satisfaction.”
Margaret Waters, General Manager Park Plaza Cardiff, added: “We are thrilled to achieve the VenueVerdict Gold Standard, one of only 31 venues in the entire country to do so, which is something we are incredibly proud of. Customer service is at the very heart of what we do, so to be recognised for this specifically is a great honour”.
Situated on the south side of the River Thames, Park Plaza Riverbank London offers guests affordable luxury in central London. Home to the award-winning Pan-Asian Chino Latino, Park Plaza Riverbank caters for the business and leisure guest alike. Located in the heart of Cardiff, the contemporary upscale Park Plaza Cardiff is only five minutes walking distance from the shopping and cultural district of Cardiff.