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Consumer Alerts


Onity Brand Locks
You may have concerns about the recent media coverage surrounding Onity brand locks in hotels. At Park Plaza, the safety and security of our guests is very important. As a measure of extra precaution, we provided our franchisees earlier this year with manufacturer’s lock improvement guidelines should some of our properties use the locks. Currently, we are working closely with the American Hotel & Lodging Association to determine solutions to this industry-wide issue.

Lottery or Lucky Draw Scam
Carlson Hotels   -  Asia Pacific and Carlson Hotels Inc. (collectively "Carlson Hotels")  have become aware that persons based out of China not affiliated with Carlson Hotels may be claiming to be our employees or otherwise connected to Carlson Hotels and are contacting consumers about winning fictitious contests or games of luck, chance or some form of sweepstakes, and in turn requesting bank details and/or other sensitive personal information in order to receive these fictitious winnings (whether in the form or cash or cash vouchers).  These are not genuine forms of communication from our organization.

Please be advised that Carlson Hotels, including our hotel brands Radisson Blu®, Radisson®, Park Plaza® , Park Inn by Radisson and Country Inns & Suites By Carlsonsm hotels, are not involved in any promotions, contests, or games of luck, chance, or form of sweepstakes that require members of the public to provide bank account details or to make any form of monetary payment to us.

We strongly recommend that you confirm the validity of any communication before you provide sensitive personal information.  To confirm the validity of any questionable notification or communication supposedly involving Carlson Hotels, or if you are contacted in this regard please contact our Customer Support.   

Make My Holiday Scam
Recently, we have become aware of a number of unsolicited fraudulent calls to consumers claiming to be from Radisson hotels offering accommodations at any Radisson hotel by paying an initial deposit by credit card. Radisson® is not affiliated with, nor sponsoring any such promotion or offer and we recommend that you do not provide personal information or credit card information without confirming the validity of such communications. To confirm the validity of any questionable notification or communication supposedly involving Carlson Hotels, or if you are contacted in this regard please contact our Customer Support.   

Employment Scam
A number of unsolicited fraudulent emails have circulated purporting to offer employment at one of our hotels, frequently alleging that we will be opening a new Radisson or Park Inn by Radisson hotel in locations such as Nigeria, Benin, India or the U.K..  These emails target job-seekers who have posted their biographical information on internet websites and often contain misspelled words and unusual return addresses.  The emails include official-looking documents as attachments and purport to offer employment without the need for in-depth interviews.  The perpetrators then request sensitive personal information (passport numbers, social security numbers or other personal data) and/or the payment of fees to third parties, allegedly for work permits or visas.  These are not genuine offers from our organization.  Please do not provide sensitive personal information or submit payment to third parties in response to such offers.    

To confirm the validity of any questionable notification or communication supposedly involving Carlson Hotels, or if you are contacted in this regard please contact our Customer Support.   

Last updated December 6, 2012.